Frequently Asked Questions

Where is Giftcraft located?

Our global headquarters and primary distribution centre are located in Vaughan, Ontario, while our regional headquarters and distribution centre are based in Richmond, BC.

How do I become a Giftcraft retailer?

You can apply for a Giftcraft account by completing our online account registration form. Once your application has been reviewed and approved, one of our sales representatives will contact you to discuss your business needs and the next steps.

Giftcraft offers one of the industry's largest selections of home décor, outdoor living and garden, seasonal products, jewelry, fashion apparel and accessories, and giftware. Our diverse product assortment is designed to meet the needs of a wide range of retailers.

Do you sell your products directly to the public?

Giftcraft is a wholesaler and does not sell Giftcraft products directly to the public.

Which stores carry your products?

Our products are carried in thousands of stores throughout North America, with select collections available internationally. Because of the large number of stores carrying Giftcraft products, it is difficult for us to tell you which stores in your area carry any of our thousands of products. We invite you to search online for our products, as many of our retailers offer them on their websites.

Where can I return one of your products I purchased or received as a gift?

Giftcraft products purchased or received as a gift should be returned to the store from which they were purchased. Returns and exchanges are subject to the store's unique returns and exchange policy.

Does Giftcraft have a showroom?

Our showroom is conveniently located in Vaughan, Ontario, and is open to registered wholesale customers by appointment.

How are your products tested?

We have a stringent quality control process to certify governmental compliance, and we maintain records of production runs and tests.

Can I use my own carrier?

Yes, in most cases we can accommodate your request based on your specific needs. Please contact your sales representative to discuss the available options and obtain additional information.

Can my account have multiple shipping locations?

Yes. We can set up a single "Bill To" account where all invoices will be directed, along with multiple "Ship To" locations to accommodate your shipping requirements. This gives you the flexibility to ship merchandise to multiple destinations while maintaining centralized billing.

How do I submit a claim?

Claims can be submitted by completing our online claims form. If you require additional information or assistance, please contact our Claims Department.

How do I submit a resume for employment?

To view our current career opportunities, please visit our Careers page.